Terms & Conditions - Lough Neagh Tours
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Terms & Conditions

1. Booking

 

Terms & Conditions

1) Once full payment is made you will be automatically allocated a place/places on your chosen tour and a booking confirmation will be emailed to you. It will be marked PAID in green. This is your actual ticket and it has a Booking ID number (eg. ABCD-010116). You can either print this booking receipt or show this booking receipt to the guide on your smartphone screen.
2) We accept no responsibility for the incorrect inputting of an email address on our booking form. If your automatically generated ticket, marked PAID, does not arrive via email soon or at all, then please contact us via email, we can check the email address and resend the ticket(s).
3) Once you begin your tour, you are deemed to have accepted all of the terms and conditions outlined in this policy document.
4) It is the responsibility of you, the customer, to check the accuracy of dates booked upon receipt of your booking confirmation email.

 

2. Insurance

 

1) There is no travel insurance cover included in the price of your ticket.
2) We take no responsibility for any injuries or loss to you incurred whilst you are taking part in our tours or in optional activities such as archery. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. We accept no responsibility for the theft, loss or damage to personal belongings at any time during your tour.

 

3. Postponement, Cancellation and Refunds Policy

 

1) Postponement or cancellation of your booking is done via email to info@loughneaghtours.com
2) You are entitled to a full refund if you give us notification, via email, of your wish to cancel your tickets up to 48 hours before your tour begins.
3) Cancellation with a full refund is only possible up to 48 hours before the start of the tour. After this point, in accepting this policy document, you accept that you are not entitled to a refund under any circumstances whatsoever.
4) You can choose to change your tour departure to another date (subject to availability) if you notified us via email up to 48 hours before the start of the tour. Postponement to specific dates is, of course, subject to the availability of places on your preferred date.
5) If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.
6) If you are late for the coach in the morning, or if you miss the coach entirely because you are a no-show, you will be fully charged for the tickets that you purchased, as you have not given us at least 48 hours notice of your cancellation.

 

4. Changes by us

 

1) We reserve the discretionary right to change our standard itineraries at any time. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable value.
2) We reserve the right to alter our itinerary in the event of happenings outside the control of Lough Neagh Tours. This includes exceptionally dangerous weather conditions, outbreaks of contagious diseases, revolution, national or local strikes, political protests, social disorder or disruptive political unrest.
3) We reserve the right to increase/decrease the price of our tours at any time.
4) We reserve the right to print and distribute amended brochures in the public domain at any time.

 

5. Travelling

 

1) Whilst travelling on one of our coaches, you must obey the laws of the UK and the EU. Furthermore, we would ask you to show respect to the different traditions that exist in Northern Ireland. If you do not, or will not do so, you may be asked to surrender your ticket, which may be cancelled without any refund.
2) Your appointed Lough Neagh Tours guide may need to make a spontaneous decision in the interests of your safety. It is a condition of booking that you comply with the authority and decisions of our tour guide in all matters of customer safety. If you do not comply with the requests of our tour guide, or if your behaviour is not compatible with the general enjoyment, well-being and safety of your fellow coach passengers, we reserve the right to refuse to allow you to continue the tour. In such a case, we will not be liable for any refund, compensation or any additional costs incurred by you. Conversely, we cannot accept liability for the behaviour of others on your tour, nor if any facilities are curtailed as a result of their actions.
3) It is your responsibility to meet your coach at specified points and times. Because of the nature of our service, Lough Neagh Tours will not be liable if any service leaves or arrives later than its specified time, even if, as a result, you miss a connecting service. Lough Neagh Tours will endeavour to ensure that departure and arrival times are met.

 

6. Your Obligations and Responsibilities

 

1) It is your responsibility to inform us in writing of any medical condition that requires attention or medication before your tour commences.
2) It is your responsibility to inform us of any specific dietary requirements you may have.
2) It is your responsibility to have all the necessary visas, passports, permits, certificates and changed currency required for your itinerary. Remember, the currency of the Republic of Ireland is the euro, whereas the currency of Northern Ireland is the pound sterling.
3) During your tour, your tour guide, with your consent, may take photographs and films of you (as part of a group) and these may be posted on our website, social media pages and/or brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

 

7. Complaints

 

In the highly unlikely event that you may wish to make a formal complaint against Lough Neagh Tours, please inform the tour guide that you intend to make a formal complaint. If the matter cannot be resolved immediately, or during your trip, despite the tour guide’s best endeavours to do so, your complaint should be made in writing to Lough Neagh Tours at info@loughneaghtours.com as soon as is reasonably possible after the holiday, but within 30 days thereof so that your complaint can be investigated. Lough Neagh Tours will not consider any claims after the elapsing of this 30-day notice period. You will be assured of respect and courtesy whilst your complaint is being dealt with.

 

8. Weather Conditions

 

Under no circumstances do we accept responsibility for weather conditions. If you wish to postpone or cancel your ticket due to the weather forecast, you must give us at least 48 hours notice. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

 

8. No Smoking Policy

 

We do not permit smoking on any of our coaches.

 

9. Privacy

 

We take great care with personal information that is provided to us online ensuring it is used only for stated purposes. We do not pass either your email address or personal details on to any third party.  We will subscribe you to our mailing list and send you detail of tours, special offers etc.  If you wish, you can unsubscribe using the link at the bottom of the email.

 

10. General

 

1) We have taken all reasonable care to ensure the accuracy of the information presented on our website, however it does not make any warranties regarding the accuracy or completeness of the information within or accessible through the site. Lough Neagh Tours reserves the right at any time to revise, amend, alter or delete the information provided on this website.
2) These terms and conditions contain the entire contract between you and Lough Neagh Tours. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer of Lough Neagh Tours.
3) This contract, and all matters arising out of it, is governed by the laws of the UK. We both agree that any dispute, claim or other matter, which arises out of, or in connection with, this contract, or your tour, will, if need be, be dealt with by the courts of Northern Ireland. Changes to these booking conditions will only be valid if agreed by Lough Neagh Partnership Ltd in writing.
4) Every effort is made to ensure the accuracy of our brochures and other printed material at time of going to print, however Lough Neagh Partnership Ltd cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.